Firstly, we would like to assure all of our clients that we closely monitor all impacts of COVID-19 on international travel, and the policies issued by the UK government and by our cruise line and airline partners. If your booking is in any way affected we will ensure that we communicate all relevant information to you as quickly as possible, and you may also receive notifications directly from the cruise line you are travelling with.
Should you have any questions about your future travel you will always be able to reach us on our main number, 020 7399 7630, or by calling our cruise consultants on their direct lines, and you can email us at email@example.com.
Foreign, Commonwealth & Development Office travel advice
Rules for international travel to and from England depend on your vaccination status. Full details of the current rules for entering England can be seen here. Please be aware that different rules may apply for arrivals into Scotland, Wales and Northern Ireland.
The situation continues to evolve, and travel advice is subject to change without notice - please visit the FCDO website for the latest guidance.
Vaccinations and testing
Countries around the world have introduced new entry requirements related to coronavirus, and many cruise lines have introduced specific policies. These may include the requirement to produce a vaccine certificate, proof of a negative coronavirus test completed within a specific time prior to arrival, and the completion of passenger locator forms and/or a pre-departure health questionnaire. Please ensure you are aware of all requirements applicable to the country/countries you're travelling to and that are necessary to join your cruise.
Cruise line itinerary cancellations and changes
Cruise lines have resumed operations with amended itineraries and enhanced health protocols, operating in areas where government guidance has been outlined and permission has been granted.
The disruption to operations caused by the pandemic has led to a large number of cruise lines relaxing their cancellation policies, allowing travellers to defer decisions on whether to proceed with their holiday. If your cruise is cancelled due to coronavirus restrictions, or if there are changes to your itinerary, we will liaise with the cruise lines to make sure that you are clear on the options available to you.
Airline schedule cancellations and changes
Airlines are operating more services and are reintroducing routes as travel restrictions are lifted. We are closely monitoring this, and should there be any changes affecting your upcoming travel, we will inform you of the options available to you.
Cruise line coronavirus policies
You can view the specific advice provided by each of our cruise line partners using the following links:
- Aurora Expeditions
- Hapag-Lloyd Cruises
- Quark Expeditions
- UnCruise Adventures
Finally, we would like to reassure you that we are here to help, and remind you that:
- Our parent company Mundy Cruising is a member of ATOL and ABTA, so your booking is protected
- Our guests are our priority and we will work to ensure the best outcome in any situation
- All of our guests have access to our Mayday from Mundy service, a dedicated 24-hour emergency number to call in the unlikely event that anything goes wrong during your holiday
If you have any questions then please don't hesitate to contact us on 020 7399 7630