Firstly, we would like to assure all of our clients that we are closely monitoring the situation, and the policies that are being released by the UK government and by our cruise line and airline partners. If your booking is affected we will ensure that we communicate all relevant information to you as quickly as possible, and you may also receive notifications directly from the cruise line you are travelling with.
We also want to reassure you that we have a robust business contingency plan in place, and we have adapted our working practices so that we can operate fully, with some of our team currently working from home. You can reach us on our main number, 020 7399 7670, or by calling our cruise consultants on their direct lines, and you can email us at firstname.lastname@example.org.
Foreign, Commonwealth & Development Office travel advice
The FCDO currently advises against certain forms of cruise ship travel at this time. This is due to the ongoing pandemic and is based on medical advice from Public Health England. You can see the full advice here.
On 31st October the UK Government announced new national restrictions in England from 5th November until 2nd December. This means a return to the advice first announced on the 4th April 2020 that the FCDO advise against all but essential foreign travel and the suspension of the policy announced on the 4th July 2020 that some countries and territories will be exempt from this advice. The situation continues to evolve, and travel advice is subject to change without notice - please visit the FCDO website for the latest guidance.
Quarantine & 'Travel Corridors'
From 10th July 2020, unless you have visited or stopped in any other country or territory in the preceding 14 days, passengers arriving from a number of countries and territories will no longer be required to self-isolate on arrival into the UK. The current rules may vary depending on which part of the UK you are arriving into - please refer to the relevant government website for the full list of exempted destinations in your region:
If you are entering or returning to the UK from any country or territory not exempted from quarantine restrictions you will:
- need to provide your journey and contact details when you travel to the UK
- not be allowed to leave the place you're staying for the first 14 days you're in the UK except in very limited situations (known as 'self-isolating')
Cruise line itinerary cancellations and changes
Most cruise lines have currently paused operations, although a handful have now resumed with amended itineraries and enhanced health protocols. Those that have returned are operating in areas where government guidance has been outlined and permission has been granted. Cruise lines continue to work with the relevant authorities in the United States and once sailing restrictions there are lifted, and American guests can travel, we expect many more cruise lines to resume sailing.
During this suspension of operations, we have seen a large number of cruise lines relax their cancellation policies, allowing travellers to defer decisions on whether to proceed with their holiday.
If your cruise is cancelled due to the pause in operations, or if there are changes to your itinerary, we will liaise with the cruise lines to make sure that you are clear on the options available to you.
Airline schedule cancellations and changes
Airlines have begun to operate more services, reintroducing routes when travel restrictions are lifted. We are closely monitoring this, and should there be any changes affecting your upcoming travel, we will inform you of the options available to you.
Cruise line coronavirus policies
You can view the specific advice provided by each of our cruise line partners using the following links:
- Aurora Expeditions
- Crystal Cruises
- Hapag-Lloyd Cruises
- Quark Expeditions
- UnCruise Adventures
Finally, we would like to reassure you that we are here to help, and remind you that:
- Our parent company Mundy Cruising is a member of ATOL and ABTA, so your booking is protected
- Our guests are our priority and we will work to ensure the best outcome in any situation
- All of our guests have access to our Mayday from Mundy service, a dedicated 24-hour emergency number to call in the unlikely event that anything goes wrong during your holiday
If you have any questions then please don't hesitate to contact us on 020 7399 7630
Frequently Asked Questions
Should I cancel my booking?
If you are travelling imminently, our advice to you will be guided by the cruise lines and the Foreign, Commonwealth & Development Office, and we will be in touch with you directly to discuss your options. There is no reason to cancel or amend trips that are months or years in the future, and we advise you to sit tight and monitor developments. The situation continues to evolve, and no-one can accurately predict which areas, if any, will still be affected in many months' time. Many of our cruise line partners have amended their cancellation policies to encourage guests to keep their bookings in place with little or no penalty, and we urge you to take advantage of this.
What are the cruise lines doing to protect their guests?
The health, safety and security of guests and crew is the utmost priority for our cruise line partners, and they are working with public health professionals across the world to ensure that cruising is as safe as possible. Cruise ships have built on their well-established practices to prevent the spreading of illness, introducing extensive new safety protocols. For the latest information on what the cruise lines are doing, visit the Cruise Lines International Association website and read Mundy Cruising's in-depth article on cruising after coronavirus.
How can the spread of coronavirus be prevented?
Although slowing the spread of the virus is a huge challenge, many countries have been able to reduce the number of new cases, and steps to prevent the spread are now in place across the world. Social distancing is a key part of the UK's response, along with frequent hand washing and the use of face coverings in places where it's difficult to keep a safe distance from other people. For the latest medical advice, visit the NHS website.
Will my travel insurance cover me?
Each travel insurance policy is different, so you'll need to consult the terms and conditions of your own policy to check exactly what is covered. Most policies will cover cancellation if the Foreign, Commonwealth & Development Office advise against all travel to your holiday destination, provided that you purchased the insurance before that country was declared off-limits. If you are travelling to a destination that the FCDO considers safe for travel, your insurance is unlikely to cover any losses if you cancel. However, many cruise lines and airlines are currently relaxing their policies and allowing guests to amend upcoming trips with reduced or waived penalties.