Firstly, we would like to assure all of our clients that we are closely monitoring the situation, and the policies that are being released by our cruise line and airline partners. If your booking is affected we will ensure that we communicate all relevant information to you as quickly as possible, and you may also receive notifications directly from the cruise line you are travelling with.
We also want to reassure you that we have a robust business contingency plan in place, and we continue to adapt to this fast-evolving situation. Our team is currently working from home, following the latest UK government advice. You can still get in touch - just email us at firstname.lastname@example.org, or call us and leave a message, and we'll call you back.
Foreign & Commonwealth Office travel advice
On 12th March 2020 the FCO advised British nationals aged 70 and over, and those with pre-existing health conditions, against cruise ship travel at this time. You can see the full advice here. This is based on the government Chief Medical Officer's advice and follows a number of cruise ships around the world being quarantined due to coronavirus outbreaks on board.
On 17th March 2020 the FCO advised against all but essential foreign travel for the next 30 days. The situation is constantly evolving, and travel advice is subject to change without notice - please visit the FCO website for the latest guidance.
Cruise line itinerary changes
The situation is changing quickly, and any decision to amend or cancel an itinerary is made with your safety in mind. Due to the latest advice concerning travel for those over 70, and restrictions being imposed on cruise ships by ports, some cruise lines have taken the decision to suspend services for the coming weeks. Where itineraries have been amended, our cruise line partners have been offering guests the choice of whether to accept 'significant changes' or cancel with a full refund. We are also now seeing an increasing number of cruise lines relax their cancellation policies, allowing travellers to defer decisions on whether to proceed with their holiday.
Should there be any changes to your itinerary, or if your cruise has been cancelled, we will help with amend any arrangements, and we will liaise with the cruise lines to make sure that you are clear on the options available to you.
Airline schedule changes
Many airlines have suspended flights in response to global travel restrictions. We are closely monitoring this and, should there be any changes affecting your upcoming travel, we will inform you of the options available to you.
Cruise line coronavirus policies
You can view the specific advice provided by each of our cruise line partners using the following links:
- Aurora Expeditions
- Crystal Cruises
- Hapag-Lloyd Cruises
- Quark Expeditions
- UnCruise Adventures
Finally, we would like to reassure you that we are here to help, and remind you that:
- Our parent company Mundy Cruising is a member of ATOL and ABTA, so your booking is protected
- Our guests are our priority and we will work to ensure the best outcome in any situation
- All of our guests have access to our Mayday from Mundy service, a dedicated 24-hour emergency number to call in the unlikely event that anything goes wrong during your holiday
If you have any questions then please don't hesitate to contact us on 020 7399 7630
Frequently Asked Questions
Should I cancel my booking?
If you are travelling imminently, our advice to you will be guided by the cruise lines and the Foreign & Commonwealth Office, and we will be in touch with you directly to discuss your options. There is no reason to cancel or amend trips that are months or years in the future, and we advise you to sit tight and monitor developments. The situation is rapidly evolving, and no-one can accurately predict which areas, if any, will still be affected in many months' time. Many of our cruise line partners have amended their cancellation policies to encourage guests to keep their bookings in place with little or no penalty, and we urge you to take advantage of this.
What are the cruise lines doing to protect their guests?
The health, safety and security of guests and crew is the utmost priority for our cruise line partners, and they are working with public health professionals across the world to monitor the latest developments. Cruise ships have well-established practices to prevent the spreading of illness, and additional steps have been enacted which include denying boarding to guests from regions where there appears to be 'community spread' of the virus, the cancellation of non-essential day visits to ships, advanced cleaning protocols and other preventative measures.
For the latest information on what the cruise lines are doing, visit the Cruise Lines International Association website.
How can the spread of coronavirus be prevented?
Although slowing the spread of the virus is a huge challenge, China has been able to reduce the number of new cases, and steps to prevent the spread are now in place across the world. Remember that frequent and careful hand washing is the most effective way to stop the virus being transmitted. For the latest medical advice, visit the NHS website.
Will my travel insurance cover me?
Each travel insurance policy is different, so you'll need to consult the terms and conditions of your own policy to check exactly what is covered. Most policies will cover cancellation if the Foreign & Commonwealth Office advise against all travel to your holiday destination, provided that you purchased the insurance before that country was declared off-limits. If you are travelling to a destination that the FCO considers safe for travel, your insurance is unlikely to cover any losses if you cancel. However, many cruise lines and airlines are currently relaxing their policies and allowing guests to amend upcoming trips with reduced or waived penalties.